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Important information regarding COVID-19

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Dear guests,

We are reaching out on behalf of the White Lagoon Resort to assure you that in times of uncertainty surrounding tourism and travel, the safety and wellbeing of the guests remain our highest priority. This core value guided us and it will keep guiding us thought the difficult challenge called COVID-19.

Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate strongly the healthcare workers, local communities, and governments around the world who are on the front line working to contain this coronavirus. We want you to know that we are monitoring the COVID-19 situation around the clock and have precautions in place to ensure a healthy stay at any of our hotels.

In this uncertain situation, we know travel may not be your first thought, but we want to thank you in advance for putting your trust in White Lagoon Resort as you plan for future travels. We are on your disposal for any questions regarding your present or future bookings in White Lagoon Resort. Below is an update on what we are doing, keeping your safety top of mind.

 

Flexible travel plans when booking White Lagoon Resort.

Everyone who has booked for the Easter (16.04.2020 – 21.04.2020) and May Holydays (29.04.2020-03.05.2020) in White Lagoon Resort:

  1. may move their vacation to 2021 – from 30.04.2021 to 03.05.2021, keeping all other booking conditions unchanged (price, discount, etc.).
  2. may postpone their stay from 7 of May to 14 of June 2020 or from September 10 to September 30, 2020, keeping all other booking conditions unchanged (price, discount, etc.).
  3. may postpone their stay from June 15 to September 9, 2020, retaining the total amount of the reservation paid and paying the difference, calculated on the basis of the seasonal rates. These guests will also receive a 10% discount on seasonal rates.

 

Everyone who has booked a vacation from 05.05. to 30.09.2020 in White Lagoon Resort:

  1. may change any details on their reservation in Season 2020, retaining the amount paid and paying extra for differences, if any. Differences for co-payment would occur if, for example:
  • move your reservation for example from June to August, due to our different seasonal rates;
  • increase the number of nights;

All changes will be accepted until the official end of the State of Emergency and wiil be approved according to hotel availability.


 

Everyone who decided to cancel their summer 2020 vacation in White Lagoon Resort:

  • can receive a voucher for the value of their reservation with a validity of 24 months from the date of cancelation and use it for holydays in White Lagoon Resort. New bookings will be calculated based on current prices and discounts.
  • may request a full refund, which due to the Force Majeure and the State of Emergency, will occur within 30 calendar days of the formal termination of the State of Emergency.


 

Be sure that we take care of you before you settle in White Lagoon Resort.

We are committed to the highest standards of cleanliness and following the guidelines of the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC) and the Ministry of Health in Bulgaria related to COVID-19, strictly adhering to them.

 

We want you to know that:

  • We are a gated resort and this gives us an advantage in maintaining a safe and clean environment.
  • We have a strict internal policy for a clean and safe environment for our colleagues and guests.
  • Comprehensive guidance on COVID-19 has been introduced at White Lagoon Resort. They describe in detail instructions to prevent the transmissions of the virus (including the application of hand disinfection stations and frequent cleaning of high-touch areas) and procedures, in case of doubt or confirmed case, by our guest or colleagues.

 

We will continue to monitor updates to Coronavirus Control Measures and make informed decisions on the advice of government, public health authorities, health professionals and our health experts.

 

With best wishes,

White Lagoon Resort

 

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